HMRC shuts phone lines to tackle post pile

HMRC is closed phone lines for three days in December to deal with a backlog of post built up during the pandemic. VAT and corporation tax lines were closed as call centre staff are switched to mail-opening duty. This comes amid a backlog which means those who wrote to HMRC in December can expect a reply by June. The tax office says it will look to address this and aims to be back to pre-pandemic service levels by April.

 

The Times

 

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